For the latest on our fight against job cuts on London Underground go to our campaign Every Job Matters .
A freedom of information request shows that it takes on average nearly 11 minutes to resolve a query for customers calling the Oyster Helpline.
Is this what TfL and LU see as staying true to their vision of world class customer service when discussing job cuts? Is 11 minutes on a telephone better service than a face to face chat with staff in a ticket office?
Last Thursday, 29th April, RMT reps from the Stations and Revenue Safety Council were asked to attend a special meeting to discuss safety issues from the OSP (Job cuts programme).
We attended the meeting and at the start made it clear that as this matter was still at company council we would not be prepared to discuss anything or sit through any presentation. We made it very clear that until LUL had gone through the proper machinary and way of doing things, that is how our position would remain. We then left the meeting
Stations and Revenue Grades Meetings Monthly meetings that bring together rank-and-file station and revenue RMT reps and activists. All members are welcome to come along and raise issues that concern you and plan with others how we are going to fight for a better deal for our grades.
Come along and bring your experience and ideas with you!
Location: The Exmouth Arms (upstairs), nearest station Euston Square.
exit the station turn right, take the first right. For a map http://www.exmoutharms.co.uk/ click the FIND US tab.
Standing Items on the Agenda:
Around 15 RMT members and supporters dished out hundreds of leaflets to Liverpool Street passengers on Friday lunchtime, explaining London Underground's plans to cut staff and ticket office service at their station.
All 500 leaflets were taken by passengers, many eager to read about the threat and support our campaign against it, 
and many of whom signed our petition: 
Your Trains Health and Safety Council reps write ...
The recession bites as LU announces proposals to run trains without the need for station staff.
A proposed change to the rule book, dated the end of last year, suggests that train operators could detrain on their own if a train is stalled without communications in a tunnel for more than half an hour.
The proposal document details how you should walk ahead of the customers making efforts to ensure they are all following and get them to pass on information amongst themselves about trip hazards. At points using telephone wires to turn of traction current. When you get to the next station get staff assistance if this is possible. This would suggest that it may not be possible to find staff at a section 12 station.
Download the full document to make up your own mind about whether it is safe and what it means for the future of staffing levels on stations were it to be implemented.
Friday 23rd of April 1pm (1300hrs) at Liverpool Street Station outside McDonald's
We will be gathering to leaflet the public with news about the planned jobs cull and invite them to sign the petition.
Please come along to show your support for the cause and make an impact!
A flyer to advertise the day is attached.
Agenda: 1. Minutes from previous meeting 3rd March 2010 2. Standing Orders 3. Election of third contact for Staff our Stations Campaign 4. Membership lists (change to agenda agreed by members present) 5. Recruitment and retention Plan 6. Standing Items: Stations & Revenue Council Report, Local Reports, Stations and Revenue H&SReport.
Click on these links to:
Stations and Revenue Grades Meetings Monthly meetings that bring together rank-and-file station and revenue RMT reps and activists. All members are welcome to come along and raise issues that concern you and plan with others how we are going to fight for a better deal for our grades.
Come along and bring your experience and ideas with you!
Location: The Exmouth Arms (upstairs), nearest station Euston Square.
exit the station turn right, take the first right. For a map http://www.exmoutharms.co.uk/ click the FIND US tab.
Standing Items on the Agenda: