Ticket Office Use Increases As Boris Plans To Shut Them All

New figures obtained by the Labour Group on the GLA and released today show a net increase in total transactions at tube ticket offices from 7.418 million in 2012 to 7.577 million in 2013 – making a nonsense of claims that the booking offices are in decline and some sort of relic from the past.

The latest figures come hot on the tail of other research which has exposed the fact that David Cameron’s claim in Parliament that “only 3% of transactions now involve ticket offices” is totally misleading and disingenuous .

“The news that total transactions at ticket offices are on the rise knocks into a cocked hat the argument that the booking offices, and the staff who operate them, are some kind of relic from the past." - Bob Crow

Independent research by fullfact.org shows that the truth is that one in five journeys, 20%, originate at a ticket office.

RMT General Secretary Bob Crow said:

“As the detailed discussions on ticket offices and staffing station-by-station are under way more facts that expose the truth about ticket office usage are emerging which will fuel RMT’s case against the closures and against the job losses.

“The news that total transactions at ticket offices are on the rise knocks into a cocked hat the argument that the booking offices, and the staff who operate them, are some kind of relic from the past.

“Tube bosses and the Mayor must take note of the new and growing evidence that they have called this one wrong and that the case for cuts and closures is being systematically demolished before their eyes.”

> RMT National News

Wednesday, 18th March
Tube union RMT, have suspended strikes this month following progress in talks with London Underground management.
Monday, 16th March
Maritime union RMT has warned more must be done to protect seafarers and prevent another corporate scandal, four years after P&O Ferries unlawfully sacked 800 workers and replaced them with agency labour.
Sunday, 15th March
RAIL union RMT activists will gather in Leeds on Monday March 16, 2026 at 1145am outside the meeting of Transport for the North’s Board at the Queen’s Hotel in Leeds, New Station Street City Square, Leeds LS1 1PJ.
Thursday, 12th March
Violent attacks and aggression against transport workers across the capital is increasing and Transport for London (TfL) must take urgent action to protect staff and passengers, RMT has demanded, ahead of a work-related violence summit.
Tuesday, 10th March
RMT has announced strike action on London Underground over the introduction of a compressed four-day working week on tube drivers.