RMT submission to London TravelWatch ticket office closure review

London Underground union the RMT has made a submission to London TravelWatch who have been instructed by London Mayor Sadiq Khan to carry out a review of ticket office closures on the Tube.

Click here to tell London TravelWatch your view on ticket office closures

The RMT's submission covers the following important areas:

  • The around 870 Job cuts on stations which have left stations dangerously understaffed
  • The increased fatigue for station workers resulting from an increase in unsociable working as a result of job cuts
  •  De-staffing of Station Control rooms leaving stations without a communication hub and leaving safety critical systems unmonitored
  • Introduction of a new grade of station assistant that is not trained in operational procedures and leaves stations without sufficient staff resources to deal with emergencies
  • Closure of all ticket offices which has made ticket issuing more awkward and time consuming for passengers and takes station assistants away from other roles in order to issue tickets on self-service machines.

 

The RMT contend that the safe running of London Underground stations has been compromised by the ticket office closure plan and associated Fit for the Future staffing model which has seen nearly 900 jobs cut.

You can read the full submission below, or download it to read and share.

 

Travelwatch Ticket Office Closure Review by Andrew Brattle on Scribd