Staff Assisting Members Of The Public With Luggage
From RMT & TSSA representatives on the Stations And Revenue Control Safety Council
Following on from an incident, can we remind staff that they should take extra care if they help members of the public with their luggage.
It is not in your job description. We are not porters. We don't have handling training, and most importantly, if you get injured, it will NOT go down as an accident on duty and you could receive a warning (as what happened in the quoted incident).
Remember- conditions of carriage clearly state that passengers shouldn’t bring anything on to the tube if they can't carry it themselves.
This is especially important to remember as the Olympics are coming up.
RMT Staff Side
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Ross Marshall, Staff Side Secretary,
Jim Harrington, Dave Phillips and Tony Gandolfi.
All based at
2nd Floor, 70 Old Broad Street,
Above Met Line Platforms, Liverpool Street Station.